Frequently Asked Questions
Everything you need to know about our gentle body care for the whole family.
Are your products safe for newborns and sensitive skin?
Yes! All Tubby Todd products are pediatrician and dermatologist tested. We use clean, gentle ingredients specifically formulated to be safe for newborns and those with sensitive skin or eczema.
How long will it take for my order to ship?
Most orders are processed within 1-3 business days. Once shipped, standard delivery typically takes 3-7 business days depending on your location.
What is your return policy?
We want you to love your purchase! If a product isn't working for you, we offer a 60-day Worry-Free Guarantee. Simply contact our customer service team to initiate a return or exchange.
Are your products vegan and cruelty-free?
We are proud to be a cruelty-free brand. Many of our products are vegan, though some contain responsibly sourced beeswax or lanolin. Please check the specific ingredient list on each product page for details.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping options to more countries in the near future.
How can I track my package?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your delivery progress.